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FAQ: How does Willow provide services for the hearing impaired?

On a typical weekend service at Willow, we offer live sign language interpretation at one of our main services, click HERE for more info. Occasionally, we have provided Closed Captioning (CC) for our Global Leadership Summit (GLS), as the embedded captioning information can be transmitted along with the video signal & decoded on a TV easily. […]

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2018 Willow Cafe Audio Upgrade

In October of 2017, we began major construction on our children’s spaces, which meant changing around some rooms to keep Promiseland operating. This meant transforming our main overflow venue from being a space for 800-1000 people to view service to being a secure space to hold 600 kids. That meant we needed to do some […]

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Inside Willow’s Language Translation System

The congregation at Willow is proudly multicultural and multilingual. To accommodate our diverse attendants, we provide four language interpretation channels (Polish, Korean, Spanish and Chinese) and one English hearing-assisted channel on a regular weekly basis in our Main Auditorium, as well as a portable interpretation station for our Casa Spanish speaking service in the Chapel. […]

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FAQ: What type of microphones are used for our pastors & speakers?

Our primary go-to microphone for all of our speakers, pastors, and actors is the d:fine™ Flex Omnidirectional Headset and Earset Microphone. These mics come in various colors and with connector options to match various brands of wireless transmitters or plug types.  We have chosen the DPA d:fine Flex because of its comfort level to the […]

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FAQ: Broadcast Audio Process

Prior to January 2018, we were sending automated broadcast audio from Front of House (FOH) for the live weekend streaming audio feed. From January 2018 to the present, we have hired a broadcast audio engineer who mixes for willowcreek.tv and our archive recordings. We still use automated broadcast audio for our overflow and in-house cable […]

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FAQ: What system do you use for tracking broken equipment?

Willow’s Production Systems Team’s job is to maintain all of the audio, video, and lighting gear throughout the building. The scope of this is pretty massive. With all of the usage that our gear receives among various volunteers and personnel, stuff breaks. It’s inevitable. The good news is that we’ve got a web-based helpdesk ticketing system […]

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Laser Etching Microphones

A few years ago we went through an awful experience where 7 of our mics were stolen from our Main Auditorium. Thankfully, the individual was caught and the mics were returned. Out of that painful experience, we set about figuring out how to track our mics just like we do any other piece of gear. […]

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FAQ: What is Willow Creek’s Audio Volume Policy?

We are often asked what our volume policy for SPL levels during a worship service is at Willow Creek. Our official policy can be found here.

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Campus Care Audio Racks

We have have a unique setup at Willow where we have a team called Campus Care and they do more than just clean the facility and take out the trash. One of their major roles is to provide AV support for venues in our building that don’t have permanent audio and video systems. For about […]

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