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I was setting up GSPro on a new device and realized the issue might be the license, account login, simulator connection, or the way the software was installed. I would want to avoid changing settings randomly before asking. Should I describe the hardware setup first, or focus on the account step where access stopped matching what I expected during the new setup? I’d also mention whether the simulator worked on another device before this setup.
Simulator software has enough moving parts that changing settings randomly can make a new-device setup harder to understand. I usually note the license email, computer model, simulator hardware, install version, login step, and whether the account worked on another device. The question should separate hardware from account access before describing every setting. Screenshots of non-sensitive error text can help too. Contacting GSPro customer service gives the issue a clear route when the setup stops at the license or login stage. That keeps the request tied to the actual setup flow.
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I’d start with the account and license side before changing any simulator or Windows settings. GSPro treats the subscription and portal login separately, and moving to a new PC can require transferring the license to the new device. Once that is confirmed, I’d check the simulator connection and GSPro Connect configuration. Mentioning your exact launch monitor, whether GSPro worked on the old device, and where the setup stops would make it much easier for someone to narrow down the problem: spinmama bonus
